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FLAT RATE DELIVERY $11.50 AUSTRALIA WIDE
FREE AUS SHIPPING ON ORDERS OVER $170
WE SHIP TO NEW ZEALAND TOO!
Thanks so much for your purchase!
FREE Standard Shipping on all AUS orders $170 and over. You can choose to pay for Express Shipping if you’d like your goodies sooner!
Standard Domestic Shipping:
– Free for orders over AU$170
* Please note that these timeframes are general and do not take into account any specific delays caused by weather events, man-made issues, or slow delivery due to congestion within the postal system. It is always best to check with Australia Post to see current postage estimates. Generally ordering items via the Express option avoids delays as these items do not get shipped via traditional routes.
AusPost continue to suspended their next day guarantee service due to the situation surrounding Covid-19. All express packages are sent via the fastest route available and under priority. Unfortunately there is no guarantee that your package will get to you as fast as express normally would.
NEW ZEALAND ADDRESSES
|Standard International Shipping
All orders to New Zealand are shipped via Australia Post – International.
International Standard: Tracking is available with this option and the delivery estimate is usually within 8-13 business days
Economy Air is NO LONGER available.
For bulk orders, free shipping and flat rate shipping does not apply. An order is considered bulk when the quantity of the products being ordered are more than what would be for expected/purchased for personal use. When bulk orders are placed, a separate invoice for shipping will be generated and must be paid for prior to shipping.
Our shipping guidelines are based on the estimated time it takes from the date of dispatch and not the date your order is placed.
If all of your items are in stock at the time of purchase, we aim to dispatch the very next business day.
Our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes both Australian and New Zealand public holidays.
If your parcel is being delivered to your home address and you are out, AusPost may leave your parcel in a safe place at their discretion. Please click here if you would like more information on AusPost guidelines for leaving deliveries.
If you haven’t received your order, firstly check your confirmation email to confirm that your details were correct and then please drop us an email to email@example.com. We will check to make sure that your order was dispatched correctly. Don’t forget to allow enough time as per the guidelines listed above before contacting us!
WHO WILL DELIVER MY PARCEL?
Your delivery will be through Australia Post.
1. You’ll find your tracking number and a tracking link in your shipping confirmation email.
2. Enter this tracking number at https://auspost.com.au/
For parcel enquiries you can contact AusPost directly on
If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org
All of our domestic deliveries are made via Australia Post and do not require a signature to be delivered. The postie will leave your goodies in a safe place if appropriate. You can check the AusPost delivery guidelines here
We would be happy to ship your order to your place of work or business address if this option suits you better. Please include instructions with your order so we can accommodate this request.
If one of the items you ordered is not in stock then we can delay sending your parcel until all items are back in stock. Alternatively, we can send your items separately (at your expense) or if you’d prefer – you can cancel your order and receive a refund.
If you’d like to return an item to us, please view our return information page here.
MY DELIVERY IS MISSING OR CANNOT BE DELIVERED TO ME AND IS BEING RETURNED TO SENDER
Sometimes, accidents happen and parcels go missing. We’re sorry for the inconvenience this will cause! This can be due to a number of reasons. Please check our Refund & Returns page for more info.
THE ADDRESS I GAVE TO CURLY MISS WAS INCORRECT, WHAT HAPPENS NOW?
Unfortunately, if you give us the wrong address, Curly Miss Pty Ltd cannot be held liable for delayed, lost or missing parcels and as such no refunds or credits will be issued under any circumstances. Please make sure you double check your address to ensure that all the details are correct BEFORE submitting your orders. No changes to orders can be made after the fact.